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Last updated: October 2026
If you receive a damaged or wrong item, tell us within 48 hours with photos. We will replace it or refund you.
Sealed phones can be returned only if the box is unopened. Opened phones with a defect are handled through the brand's service centre under warranty.
Unused accessories in original packing can be returned within 7 days.
You can cancel an order free of charge until it is packed and sent — from My orders or by calling us. If you paid online, the full amount is refunded.
Once an order is sent it cannot be cancelled; you can return it under the rules on this page. A repair booking can be cancelled any time before work starts.
Refunds go back the way you paid: UPI and wallets in 3–5 working days, cards and net banking in 5–7 working days, after we receive the returned item or approve a cancellation (some banks take a little longer). Cash on delivery and cash payments are refunded to your bank account or UPI ID, or in cash at the shop if you prefer.
If the same problem comes back on a repaired part during the repair warranty, we fix it again free of charge.
Questions? Call 9787739205 or visit our Deevanur branch.